Shipping & Delivery

At Aire Jewellery, we are committed to ensuring a seamless and reliable shipping experience for our valued customers. Below you'll find all of the important information regarding shipping and delivery.

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What countries do you ship to?

We currently ship to the following countries: Australia, New Zealand, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.

We are delighted to offer international shipping to a wide range of countries. If your country is on the list above, you can confidently place your order knowing that we can deliver our exquisite jewellery directly to your doorstep.

Please note that shipping availability and any applicable fees may vary depending on the destination country. During the checkout process, you will have the option to select your country for shipping, and the available shipping methods and costs will be displayed.

The prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Aire Jewellery is not liable for these costs.

Processing Times

Once you're order has been placed, you'll receive an email confirmation. Be sure to check your spam folder if it doesn't appear right away. We aim to process and ship your order out within 2 business days. Please note that processing time may vary during busy periods or due to unforeseen circumstances, but we always strive to get your order on its way as quickly as possible. Once your ordered has been processed and shipped, you'll receive your tracking information so that you can start stalking your postie!

Shipping within Australia

All domestic orders are shipped with Australia Post.

We offer free express shipping on orders $150 and up. Orders below $150 incur a reduced cost express shipping rate of $9.95.

We understand that shipping costs can be an inconvenience, which is why we work diligently to minimize the impact on your wallet.

While we cannot eliminate shipping fees entirely, we make every effort to absorb as much of the cost as possible, ensuring that you receive the best value for your purchase.

Shipping Internationally

All international orders are shipped with Australia Post.

Orders $250 and over are eligible for automatic free express shipping.

Orders under $250 incur express shipping rates of $15.00 (NZ), or $20.00 (rest of the world).

We understand that shipping costs can be an inconvenience, which is why we work diligently to minimize the impact on your wallet.

While we cannot eliminate shipping fees entirely, we make every effort to absorb as much of the cost as possible, ensuring that you receive the best value for your purchase.

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Aire Jewellery is not liable for these costs.

What do I do if I've made a mistake?

If you've made a mistake when placing your order, please email us at hello@airejewellery.com immediately.

Do you offer gift wrapping or personalised messages for shipping?

All jewellery pieces come packaged in one of our gift boxes. Please note that if multiple items are ordered, we will package them together where possible. If you do not wish for this to occur or if you have a special request, please leave a note at checkout.

Additionally, we can add a personalised written message to be sent along with your purchase if requested.

Not sure what to buy? Shop our range of E-gift cards and give the gift of choice to your loved one.

Ready to shop? Discover our full range of gold and sterling silver jewellery today.

Need more help? Contact us.